Details of Grievance Redressal Mechanism and Access
In the event of any grievance or complaint, complainant are encouraged to approach the relevant research analyst through various channels, including written communication, oral communication, or telephonic means. Rest assured, every grievance is handled with utmost priority and resolved in a time-bound manner.
Initial Level
Clients seeking clarification on their queries/complaints can contact the Grievance Redressal team by emailing grievance@caruchinahar.com. Alternatively, they may call +91 94137-40511 for a timely resolution within 3 working days from the registration date.
Escalation
If the complaint remains unresolved or an unsatisfactory response is received, the complainant can escalate the matter to the Compliance Officer, Ms. Kishwer Khan, by emailing compliance@caruchinahar.com or calling directly at +91 94137-40511. The resolution timeframe is within 7 working days from the registration date.
Further Escalation
In the event of dissatisfaction with the response from the Compliance Officer, the complainant has the option to lodge a grievance with SEBI through the SEBI SCORES portal: https://scores.sebi.gov.in/
The centralized web-based complaints Redressal system ensures timely resolution per specified circulars. The complaint can be registered here.
Final Resolution
If the resolution on the SEBI SCORES portal is still unsatisfactory, the complainant can initiate dispute resolution through the Smart ODR Portal by lodging the grievance here by clicking.
